Terms of service

Terms & Conditions

These Terms and Conditions, form the basis for the provision of all services on our online marketplace www.thejewelleryroom.com and www.thejewelleryroom.dk.

This online marketplace belongs to

The Jewellery Room Aps.,

Cvr. no. 32285732

Møntergade 16 st., 1116 Copenhagen, Denmark

Thejewelleryroom.com sells jewelry from various designers who are based in different countries around the world. In cases where an order contains jewelry from several different designers, you may experience receiving your order in several deliveries, as the designers send the jewelry directly from them to you. These terms are accepted by you as a customer in connection with the placing of orders and will also be available on this site at all times. As a customer, you can shop safely online at thejewelleryroom.com, we make sure that your order is placed and sent directly from the designer to you with tracking and insurance. Your personal data is safe with us, and we only pass on the most necessary shipping information for freight handling. It is our foremost task to ensure a good experience when you shop at thejewelleryroom.com

Should you have any questions, you are always welcome to send us an e-mail, use the chat or call us, we answer e-mails within 48 hours.

Email: customercare@thejewelleryroom.dk

Phone +45 53691550 (Monday – Thursday 09.00 – 17.00 and Friday 09.00 – 15.00)


We reserve the right to change prices on the website with immediate effect. The applicable price for your purchase is the one that at the time of placing the order is stated on the website next to the item in question.

Thejewelleryroom.com accepts payment with Dankort, Visa, Visa-Dankort, MasterCard, American Express, MobilePay, Apple Pay, Anyday and Klarna.

We do not charge card fees. Note, however, that fees may still be charged for the use of card types issued outside the EU.

We also accept payment via bank transfer, however, please be aware that you are not protected by the objection scheme, when using bank transfer. But you can still take advantage of our attractive return policy. You must cover any costs incurred in connection with money transactions.

We reserve the right to reject certain payment methods for a given order and to refer to other payment methods.

For your safety, security checks are taken on all payments made to us at the time of purchase. If we need further information to verify your purchase, we will contact you before processing the payment.

When you place your order, the money will be reserved in your account. The payment will only be deducted from your account when your item is shipped from the designer or when the designer's goldsmith's atelier starts creating your piece of jewelry. We will keep you updated on when your item is dispatched, as in some cases it may be jewelry that are specially made for you and therefore the delivery time could be longer than stated.

By clicking “Complete the order and pay”, you place a binding order on the items in your shopping cart. We will send you an order confirmation per. e-mail as soon as you submit your order.

The Jewellery Room website, mobile and any other means of collecting personal data are controlled by The Jewellery Room referred to as “we”, “us” or “our” throughout this Privacy Policy. We are the primary data controller for the purposes of this website and our registered office is Møntergade 16 st., 1116 Copenhagen, Denmark. Please read our Privacy Police for further info. 

Right of complaint

When you shop with us as a consumer, the rules of the Purchase Act apply to purchases of goods. This means that you have a right to make a complaint for 24 months. If your complaint is justified, it means that you can either have the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation. You must complain within a “reasonable time” after you have discovered the error. If you complain within two months after the error is discovered, the complaint will always be timely.

If you make a complaint within two months after the fault has been discovered, the complaint will always be timely. If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. If you wish to submit a complaint, please contact us at customercare@thejewelleryroom.com with a detailed description of the problem and then we will provide you with a shipping label. 

Right of withdrawal

Statutory right of withdrawal

When you buy at thejewelleryroom.com, you have a statutory right to cancel your purchase within 14 days without giving any reason. The 14-day right of withdrawal includes 14 full days and runs from the day you, or a person appointed by you (but not the supplier), received the last of your goods

Extended right of withdrawal

Without prejudice to your statutory right of withdrawal, we offer you the opportunity to return your goods within a total of 30 days of receiving them. This extended right of return allows you, even after the expiry of the 14-day right of withdrawal period, to cancel the concluded purchase agreement by returning the goods to us within 30 days after you have received your goods (the period runs from when you receive your goods).

If you have ordered several different items in one order, but they have been delivered individually, the deadline runs from the day you receive the last item.
The deadline means that you have 30 days from receiving your order to let us know that you have regretted your purchase.

You can not cancel the purchase by refusing to receive the item without notifying us at the same time.

Undoing part of the purchase

If you have purchased several items from us, you have the option of sending one or more items back, even if they were purchased in one order.

No right of withdrawal

We do not offer a right of withdrawal on jewelry that is specially made, manufactured or adapted to your specifications or has been given a distinct personal touch. This also applies to the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return and where the seal has been broken after delivery.

Order cancellation only happens if

We may reject your order or cancel your order, in special cases. This may include cases where we cannot get payment approved or where payment information or something in the payment process is incomplete.

If we identify a product defect or pricing error on the website.

If you as a customer fail to meet the criteria for purchase that are legally required.

If t we suspect that your order is related to illegal activity.

If you fail to submit all necessary and relevant information that enables us to fulfill the order.

That items are unavailable or sold out.

In special cases, we allow ourselves to be able to contact you by phone or e-mail, to confirm details that we deem necessary before we can process and ship your order.

This is to secure you as a customer. This can happen, for example, in cases where your order is of particularly high value.

The products shown for sale on thejewelleryroom.com are intended for private use by consumers and goods may not be resold or offered as a commercial enterprise.

We reserve the right to limit the total value of items that may be included in an order. If the total value of items in your basket exceeds the limit that we may choose from time to time, we will contact you.

Access to complaints

If you as a consumer want to complain about your purchase, you must contact customercare@thejewelleryroom.dk

If we are unable to find a solution, you can send a complaint to: Nævnenes Hus Toldboden 2 8800 Viborg naevneneshus.dk

If you live in an EU country other than Denmark, you can complain to the EU Commission's online complaints portal here - http://ec.europa.eu/odr 

Gift card

Gift certificates are a product that can be purchased at thejewelleryroom.com. The gift card can only be redeemed in connection with purchases at thejewelleryroom.com and cannot be used to purchase more gift cards. If the value of the gift card does not cover the order you want to complete, the difference can be paid using one of the accepted payment methods. The value of the gift card cannot be paid out in cash, just as there will be no interest accrued on the gift card.