Privacy policy
This Privacy Policy aims to give you information on how we collect and process your personal data.
Your personal information is safe with us, and we only pass on the most necessary information for shipping info.
The Jewellery Room website, mobile and any other means of collecting personal data are controlled by The Jewellery Room referred to as “we”, “us” or “our” throughout this Privacy Policy. We are the primary data controller for the purposes of this website and our registered office is Møntergade 16, st. 1116 Copenhagen K, Denmark
It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements the other notices and is not intended to override them.
We may amend this Privacy Policy at any time by posting the amended terms herein. All amended terms automatically take effect 30 days after they are posted. We will announce any material changes and their rationale to this Privacy Policy through email, should they affect you.
The item page for each item sold on thejewelleryroom.com states whether the item is sold by The Jewellery Room or a Retailer. Terms and Conditions of thejewelleryroom.com apply to all purchases made on thejewelleryroom.com. The Jewellery Room is always a party to the Terms and Conditions as a provider of thejewelleryroom.com marketplace. If you purchase all items directly from the Jewelry Room, then The Jewellery Room is also the seller. If the item is sold by a Retailer, such Retailer is also a party to the Terms and Conditions as the seller.
The seller who is your contracting party is the party responsible for the item, returns/exchanges, complaints and otherwise responsible under product and/or consumer law. The Jewellery Room will always be responsible for all matters relating to provision of thejewelleryroom.com marketplace as well as facilitating payments and facilitating returns/exchanges. Regardless of whether you purchase products from The Jewellery Room or directly from the Retailer, The Jewellery Room will always be your point of contact and will carry out all communications with you.
Scope
This Privacy Policy describes our collection, use, disclosure, retention and protection of your personal data. It applies to any The Jewellery Room web or mobile view where this Privacy Policy appears.
By navigating to a The Jewellery Room website or mobile view, by transacting and by registering an account, you are agreeing to the terms of this Privacy Policy.
The Jewellery Room is the data controller of your personal data and is responsible for the collection, use, disclosure, retention and protection of your personal information in accordance with the General Data Protection Regulation.
If you purchase goods and services directly from a Retailer, The Jewellery Room will disclose your personal data to the Retailer in order to administer your order(s), returns/exchanges and fulfill our obligations to you. The Jewellery Room will only disclose such personal data to the Retailer which is needed for these purposes. This personal data can include data categories such as your name, Order ID and other order related information (such as purchased products and paid sum), shipping label, delivery country, returned products (including product prices) and reason for return and information related to your requests or feedback. The Retailer is a data controller of such personal data which the Jewelry Room discloses to the Retailer. If you want information about how the Retailer process your personal data, please read the Retailer’s privacy policy on their website.
Collection and cookies
We collect, process and retain personal information from you and any devices you may use when you navigate to a The Jewellery Room web or mobile view, by transacting, by registering an account and otherwise interacting with us.
Use
We use the personal information we collect to: provide and improve our services, provide you with a personalized experience on our sites, contact you about your account, provide you customer service, provide you with personalized advertising and marketing, and detect, prevent, mitigate and investigate fraudulent or illegal activities.
We process personal data for purchases, payments, customer support and fulfillment to enable us to perform our contract with you; where your contact details and transactional information are processed.
We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with legal requirements, prevent fraud and resolve disputes. Where a legal requirement obliges the retention of personal data for a specific minimum period, we will retain data for at least that period. When we determine the maximum retention duration of any personal data we hold we do so with regard to our legitimate interests to retain data, our obligation under GDPR to minimise data we hold with what we do hold as personal data being kept proportionate; the nature, and sensitivity of the personal data and the potential risk of harm from unauthorised use or disclosure of your personal data.
Your rights
The General Data Protection Regulation provides for rights of access, modification and deletion of your personal information.
Disclosure and security
We do not disclose your personal information to third parties for marketing purposes.
We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. We minimise the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose.
In so doing we may disclose your personal information to authorised third party service providers who help us to provide our services such as:
- Payment providers to facilitate purchases
- Fulfilment providers to facilitate order management, packaging and delivery
- Marketing and advertising providers in order to personalise your experience
If you have purchased items directly from a Retailer, we disclose your personal information to the Retailer for purposes such as processing, packing and shipping the order, to process returns/exchanges and to handle any requests, feedback or reclamations.
Where legally compelling grounds exist, we may also disclose your personal information to governmental and law enforcement agencies, and otherwise in the defence of legal claims.
We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Questions
If you have a question about this Privacy Policy, please contact: customercare@thejewelleryroom.com
Last updated: 29/10/2024