Shipping

We offer free shipping to Denmark on all orders above 600 DKK.

For other countries the shipping prices are:

Countries within EU: Free shipping on all orders above 2.000 DKK
Countries outside of EU: Free shipping on all orders above 2.500 DKK

Fully insured

The Jewellery Room ships via fully secured couriers, including DHL and GLS to most locations in the world. If you have specifik requests for your shipping please contact oson customercare@thejewelleryroom.com

Order tracking

We will keep you informed when we have received your order. Within 72 hours after order placement, you will receive an estimated delivery date if this has changed.

Returns

We offer a free return policy, but only if the value of what you wish to return complies with the minimum amount for free shipping. If the value of your return does not meet the minimum amount for free shipping, you must pay for return shipping yourself.

We offer 30 days free return on all jewellery bought at www.thejewelleryroom.com.
You can either make an exchange for another item or have your money refunded.
If you want to return your order please contact us on customercare@thejewelleryroom.com with the ordernumber for the return.

We will send you a return-shipping label, which you must use when sending your item.
Once we have received the item we will refund your money or send you the new item. It might take 2-3 bank days until this is visible in your bank account.

Other questions

We are always here to assist you! So please, do not hesitate use the chat, give us a call or send us an e-mail

The chat can be found on the botton right side of the this page

We can be contacted through the chat from 8am – 10pm

Phone number +45 53691550

The phones are open from 9am – 5pm. Timezone Copenhagen (GMT+2)

We aim to answer you as soon as possible and always within 48 hours

E-mail us at customercare@thejewelleryroom.com