TERMS & CONDITIONS

 

Introduction

These are the Terms & Conditions that apply to the use of our website thejewelleryroom.com and the services we provide. Please note that by using this website and its services, you agree to be bound by these Terms and Conditions.

Thejewelleryroom.com is operated and owned by: Jewellery Room ApS, registered in Denmark with organisation number 32285732, Kronprinsensgade 13, 4 sal, 1114 Copenhagen, Denmark.

You can contact thejewelleryroom.com on email: customercare@thejewelleryroom.com or on: +45 22 11 20 03

These sales and delivery conditions apply to the purchase of goods in Europe (for other countries please email; customercare@thejewelleryroom.com and we will try to accommodate your wish.

1. OUR SERVICES

Thejewelleryroom.com acts as an agent connecting curated Jewellery brands and designers to customers. Please note, that when you purchase a product on thejewelleryroom.com you are purchasing from a third party of brands and the contract for the purchase of the products is therefore between you and the relevant designer. We are authorized by the designer to conclude the contract on their behalf but we are not a party to that contract and you are not purchasing the products from us. The services we provide directly to the customer include a trusted source for your Jewellery buy, customer service and arranging delivery of the products (the cost of which will be displayed at check-out before purchase) as well as providing any guidance you may need in your next jewellery buy.

In order to use our services, you must be over 18 years of age and possess a valid credit card that we accept.

You are required to provide a correct address for delivery of the goods. If the address you have provided cannot be confirmed, thejewelleryroom.com reserves the right to withhold delivery and cancel the order.

You should carefully review the Customer Terms and the email confirmation of your order and the applicable details on the product page in relation to the order. If there is any conflict or inconsistency between these please let us know on customercare@thejewelleryroom.com.

2. PRODUCT DISPLAY

We attempt to be as accurate as possible in the description of the products displayed on our website. However, as the descriptions are based on information provided to us by the designers of the individual product (who remain responsible for them), we cannot be liable if any details should be inaccurate, or if an error has occurred. Please contact us at customercare@thejewelleryroom.com if you would like us to provide you with more information about a product. The images of the products on the website are for illustrative purposes only, and although we attempt to display colours accurately, we cannot guarantee that your computer’s display of the images accurately reflect the true colour of the products.

Also we are often displaying wonders from the nature and of natural causes colours will vary when you have to do with fine Jewellery and naturel diamonds and gemstones.

3. LINKS

The Site provides links to other websites for your information. If you use these links, you leave the Site. We have not reviewed these third party websites and we have no control over such sites or resources. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Site, you do so entirely at your own risk. We accept no responsibility for third party websites or for any loss or damage that may arise from your use of them including the group gifting application which is provided by a third party.

4. CLAIMS AND RETURNS

The designers we partner with are responsible for any claims made by customers pertaining to inaccurate, flawed, or otherwise faulty products. If an item you have ordered is not as described, damaged upon arrival or flawed, you can return it to us and we will liaise with the designer on your behalf. Once the relevant designer receives the item, you will receive a full refund of the defective product, or alternatively a discount, replacement or repair for the item where possible, agreed on a case by case basis by us. In this case we will refund you any applicable delivery charges and any reasonable costs you incur in returning the products (we will advise you whether the products will be collected from you or whether you need to arrange for them to be returned).

When you shop with Thejewelleryroom.com you usually have 14 days to cancel, when you can inform us that you have changed your mind and return the item to us.

Missing original packaging may result in a reduction in the value of an item. To receive a full refund, is it recommended to return the product in its original packaging.

When returning the items, you should make sure that they are securely wrapped. You are responsible for the package / items until received by us. So keep the receipt from the courier and if applicable the track and trace number.

You must pay the costs of returning the items if you change your mind. If DHL delivers your products and you use a DHL return label, this costs approx. 8€.

Please note! We do not accept packages sent COD or similar.

 

5. ORDERS & PAYMENT

The availability of an item is only confirmed when you receive a confirmation email confirmed that the designer has accepted your order. When you place an order, you will receive an email confirming receipt of your order. This email is only an acknowledgement for information purposes and it does not constitute acceptance of your order by the designer. The contract between you and the designer in relation to the products will not be formed until we have checked that the designer accepts your order. If your order is accepted, we will send you a confirmation email, which concludes the contract between you and the designer and which includes a description of the products purchased in the order. Whilst we try and ensure that all details, descriptions, and prices that appear on the website are accurate, as this information is provided to us by the designers, there may be cases where errors occur. If we discover an error in the price of any products that you have ordered, we will inform you of this as soon as possible and, acting on behalf of the designer, give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be treated as cancelled. If you cancel and you have already paid for the products, you will receive a full refund as soon as possible. If we discover an item has gone out of stock once you have placed an order, we will inform you of this within 24hrs and your credit card will not be charged. As for payment, products will not be dispatched until the details you have provided are verified. Once we have verified your payment details and the designer has accepted and approved your order for delivery, we will email you to inform you of this. In the unlikely event that we or the designer encounter a problem when processing your order, we will contact you and may possibly request further information to try and resolve the issue.

6. PRICING

The prices displayed on our website are calculated to include the taxes and import duties applicable in Denmark, the country of the websites origin. Delivery costs are free, for all purchases above 150Euro, for purchase below, delivery is not included in the prices and will be charged in addition. The delivery costs can vary depending on the products that you have ordered and your delivery address and will be clearly displayed at checkout before you place your order.

7. DELIVERY

Delivery times may vary depending on the availability of the products and your delivery address. As some products we offer are made to order by the individual jeweller, you can expect a production delay, that we will advise you of, otherwise we strive to send your product within 3-7 working days. Delivery times are estimates only and cannot be guaranteed. Since the products are sold and shipped directly from the brand/designer itself, if you order from more than one designer, or several items from the same designer, the products may arrive in multiple deliveries and at different times.

The estimated delivery date of the products will be stated in your order confirmation email.

8. CANCELLATION OF ORDER

Thejewelleryroom.com may cancel an order if its is not possible to deliver the ordered product. You will be informed if such a situation arises and any payment or reservation made using a payment method will be returned / cancelled.

9. REFUSAL OF TRANSACTION

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.

10. ACKNOWLEDGEMENT OF ORDER RECEIPT AND ORDER CONFIRMATION

When you order an item from us, you will receive a receipt by email to show your order has been received. However, you enter into a binding sales contract only when you have received an order confirmation / sales receipt from us.

11. DISCOUNT CODES or VOUCHERS

We regularly offer discount codes as part of our marketing. These codes are only valid for limited periods and may be subject to special conditions. The codes can be limited for use with specific products, categories or brands.

When you use a discount code you need to buy the specified minimum amount. If you buy less than the specified minimum amount, the difference will not be refunded. Any discount code you wish to use must be entered during the buying process, before you pay for the order. You cannot get credit if you forget to enter a discount code before the order is placed. Only one discount code can be used per order.

Discount codes are transferable and can be used by the bearer. Discount codes have no cash value and cannot be redeemed for cash, vouchers or similar.

In case of fraud, attempted fraud or in cases of suspected illegal activity in connection with the redemption of vouchers, we are entitled to cancel the discount code, to cancel the order for which the discount code was used and block your ability to use Thejewelleryroom.com permanently.

12.. GIFT CARDS

Gift certificates issued by Jewellery Room ApS contain a unique code, which you can shop for on Thejewelleryroom.com. Gift cards issued or purchased online have the form of an e-mail. The e-mail with the code will be sent to you on the same day you place the order (within 24 hours). The gift certificate is valid 3 years from the date of purchase. If the gift card has not been redeemed / or partly redeemed within 14 days from the purchase date, it is possible to return it. In this case we will refund the money within 14 days. If the gift card has been redeemed / or partly redeemed, or the 14 days cancellation period has passed, it is no longer possible to return the gift card and get the money refunded.

Gift cards purchased via Scale Point is valid 3 years from the date of purchase and cannot be combined with other discount codes. If the gift card has not been redeemed / or partly redeemed within the 3 years from purchase, it can be returned for free. If you wish to return the gift card we will refund the money within 14 days. If the gift card has been redeemed / or partly redeemed, the money cannot be refunded.

13. PERSONAL DATA

In order to shop at Thejewelleryroom.com you must give the following minimum information:

  • Name
  • Address
  • Email address
  • Telephone / mobile number

The above data is stored together with information about the items you have purchased according to Danish law and regulations.

If you set up a login to facilitate self-service with us, your personal information and order information will not be deleted unless you ask us to do so.

Information will not be disclosed or sold to third parties, except in connection with a restructuring or a full or partial sale of the company. Any disclosure in such a situation would be in accordance with current privacy legislation.

As a customer you are entitled to access your registration data and you may object to registration pursuant to the relevant rules in the Personal Data Act. Any queries regarding this should be directed to customer service via email customercare@thejewelleryroom.com.

14. NEWSLETTERS

To stop receiving our newsletters, please click the link found at the bottom of each email

15. COOKIES

By using Thejewelleryroom.com you agree that we may use cookies. A cookie is a small data file that we place on your computer to keep track of what happens during your visit and to recognise your computer. A cookie is not a program and does not contain viruses.

 

16. BREACHES

In the event that the customer breaches obligations under these terms and conditions, Thejewelleryroom.com may terminate or restrict their use of the Thejewelleryroom.com website and orders will not be placed.

The following grounds shall also be considered a material breach;

  • The customer gives an incorrect name, address, email address, phone number
  • The customer harasses Thejewelleryroom.com, our employees or our customers

 

17. GOVERNING LAW AND JURISDICTION

Purchases of items at Thjewelleryroom.com are subject to Danish law. Any disputes are decided by the ordinary Danish courts.

 

18. PAYMENT METHODS

Purchases may be paid for using a debit or credit card through our online payment facility. All prices shall be shown in your selected currency and payable in that currency. You accept that some banks may charge you an additional fee for international transactions. You accept that product prices in your selected currency do not vary according to your location; delivery charges will vary depending on the destination. For delivery destinations within the EU prices include VAT or other sales taxes where applicable. For delivery destinations outside the EU, prices do not include VAT or other sales taxes.

 

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